شحن

Shipping Policy

Thank you for shopping with us. Below you’ll find everything you need to know about our shipping process.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and UAE public holidays).

  • Once your order is processed and dispatched, you will receive a confirmation email with tracking details.

  • During peak seasons, processing times may be slightly extended.

2. Shipping Timeframes

As a dropshipping store, we work with trusted international and local suppliers to deliver your order.

🇦🇪 UAE Shipping

  • Estimated delivery time: 5–10 business days

🌍 GCC Countries

  • Estimated delivery time: 7–14 business days

🌎 International Shipping

  • Estimated delivery time: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, courier delays, or high-demand periods.

3. Shipping Costs

  • Free shipping on orders over AED [Insert Amount]

  • Standard shipping fee: AED [Insert Amount]

  • Shipping costs are calculated at checkout based on your location.

4. Customs, Duties & Taxes

  • UAE orders typically do not incur additional customs charges.

  • International customers may be responsible for customs duties or import taxes imposed by their country.

  • We are not responsible for delays caused by customs.

5. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update in the courier system.

6. Incorrect Address

Please ensure your shipping address is correct before completing your order.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by customers.

  • Failed delivery attempts due to incorrect contact details.

7. Lost or Delayed Packages

If a package is confirmed lost by the courier, we will:

  • Send a replacement, or

  • Issue a refund

8. Split Shipments

As we ship from multiple suppliers, your items may arrive in separate packages at different times.

9. Contact Us

If you have any questions about shipping, please contact us:

creativesolution.ecom@gmail.com